Shake Shack is following the lead of numerous brands around the country (Starbucks, Halo Burger and Just Salad) temporarily shifting to a to-go only operating model in all of its U.S. company-owned restaurants, as the COVID-19 situation continues to rapidly evolve, CEO Randy Garutti said in a company press release.
Guests may place to-go orders in the restaurant as well as via shakeshack.com or may use the Shack App for pickup or delivery through Grubhub and Seamless in all cities, as well as other providers such as Postmates , DoorDash, Caviar and UberEats in certain locales. Out of concern for the well-being of its guests, team members and community, dining rooms will be closed.
Shake Shack restaurants across the country may also be impacted by closures or reduced hours over the coming weeks.
« As we navigate this evolving situation, we’ll continue to act in the interest of the safety of our team and our guests, »Garutti said in the release. « We’re committed to doing our part as a company to play a proactive role in protecting our communities. I am endlessly inspired by and proud of our teams as they act quickly in these uncertain times, and grateful to our guests for their continued trust and support. When the time comes to re-open our dining rooms as the community gathering place we were born to be, our teams will be ready. Until, then we are thankful for the privilege to serve our guests safely. »
2020 Outlook
Due to the unprecedented market conditions domestically and internationally, the company is withdrawing financial guidance for the fiscal year ending Dec.30, 2020 . Shake Shack will provide an update on the business on its Q1 earnings call.
Since the original Shack opened in 2004 in NYC’s Madison Square Park, the company has expanded to more than 280 locations in 30 U.S. States and the District of Columbia and has more than 95 international locations in London, Hong Kong, Shanghai, Singapore, Philippines, Mexico, Istanbul, Dubai, Tokyo and Seoul.
Topics: Coronavirus / COVID-19, Customer Service / Experience, Delivery
Companies: Grubhub, Shake Shack, Uber Eats, Postmates, Starbucks, DoorDash
